Refund and Cancellation Policy
The trial is the evaluation window
The trial is 14 days, and a card is optional.
- Without a card, the account pauses at the end of day 14. Nothing is charged. Your workspace, configuration, and leads stay where they are, and adding a card resumes the account.
- With a card, the trial converts to a paid month automatically at the end of day 14, at the price of the plan you chose. Cancel before then and you are not charged.
Nothing is billed during the trial, so there is nothing to refund from it. Use the 14 days to decide whether LeadSurface finds anything worth paying for in your market.
Monthly billing
Plans are monthly and billed in advance, in US dollars. Prices are on the pricing page. There is no annual plan and no minimum term.
Cancelling
Cancel from the billing screen in the app, which opens the Stripe customer portal.
Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and you are not billed again. You can undo a cancellation from the same screen at any time before the period ends.
No proration, no partial refunds
If you cancel on day 3 of a paid month, you keep access for the remaining days of that month and no money comes back. There is no proration, and no partial-month refund, whether you cancel or stop using the product.
The same applies to a downgrade: it takes effect at the next renewal, not immediately.
An upgrade is the one change that does happen mid-month. It applies straight away, and Stripe charges the prorated difference for the days left in the period — that is a charge, not a refund, and it is the only place proration is used.
When we do refund
We refund billing mistakes. If any of these happen, email [email protected] and we will put it right:
- you were charged twice for the same month;
- you were charged after your cancellation had already taken effect;
- you were charged an amount that does not match the plan you chose.
Anything outside that list is not automatic. If something went badly wrong — a long outage on your paid month, an account that never worked — write to us and say what happened. We will look at it and answer you. We are not promising a refund in advance, because we would rather not write a promise the software does not keep.
If a source stops working
The nine communities LeadSurface reads are other people's services. Any of them can change its API, price it out of reach, restrict it to licensed commercial use, or switch us off — and that has already happened to products in this category. Section 5 of the Terms says coverage drops when it does.
Losing a source is not, on its own, a refund. You can cancel from the billing screen the moment coverage stops mattering to you, and the usual rule applies: no further charge, access to the end of the month you paid for, no partial refund of it. Writing anything softer here would be a promise we could not fund if a large source went away all at once.
Two things we will do instead, and they are commitments rather than intentions. If a source we advertise stops working for more than a few days, we will email you rather than let you notice from a quiet feed. And if we discontinue LeadSurface entirely, section 11 of the Terms gives you 30 days' notice and a refund of the unused part of what you have paid — the one partial refund in this policy, because that ending would be our decision and not yours.
Failed payments
If a payment fails, your access stays on for a short grace period — currently three days — while the card is retried. After that the account pauses until the payment goes through. Nothing is deleted while an account is paused.
What happens to your data
Cancelling and pausing both stop the work. Neither deletes anything.
Your leads stay subject to the retention window of your plan, described in the Privacy Policy. Resubscribing restores access to whatever is still inside that window. If you want your data deleted rather than kept, ask us and we will delete it.
Before you file a chargeback
Email us first at [email protected]. A billing error takes us a few minutes to fix directly, and a chargeback takes weeks and locks the account while it runs.
Statutory rights
LeadSurface is sold to businesses, and the consumer cancellation and cooling-off rules that exist in some countries — the EU and UK distance-selling rules being the obvious example — are generally written for consumers rather than businesses. We are not going to argue the point with you. If you hold a statutory cancellation or withdrawal right where you live, this policy does not override it. Email [email protected], tell us what you are claiming, and we will honour it.
In practice the trial usually makes this moot: nothing is charged during the 14 days, so there is no payment to withdraw from, and cancelling before the trial converts costs you nothing.
Nothing on this page limits a right that the law where you live does not let us limit.
Contact
[email protected], or the contact form.