Terms of Service

Version 1.1 · Published 11 August 2026 · Effective 10 September 2026

Version 1.0 governs until then, and we will send you a copy if you ask. The reason for the wait is section 14: it is new, and it is the one change here that asks something of you rather than giving you something. Thirty days is the same notice period we promise for a change of subprocessor and for shutting the service down, so it is the number we hold ourselves to elsewhere.

1. Who this agreement is between

These terms are an agreement between you (the business using LeadSurface, and anyone you invite into your workspace) and LeadSurface LLC, a limited liability company formed in the Commonwealth of Kentucky, United States, with its principal office at:

"We", "us", and "our" mean LeadSurface LLC.

By creating an account, starting a trial, or paying for LeadSurface, you agree to these terms. If you are agreeing on behalf of a company, you are confirming you can bind that company.

2. What LeadSurface does

LeadSurface reads public posts from nine community sources — Hacker News, Reddit, GitHub issues, GitHub Discussions, Stack Exchange, Dev.to, Product Hunt, Lobsters, and Discourse forums — and matches them against the keywords, competitors, and communities you configure.

Every matching post is classified into one of five verdicts: switching, comparison, complaint, praise, or noise. Each lead carries a score, a short summary, and a link back to the original post. You see them in the app, and if you have digests turned on, in a daily email.

That is the whole product. LeadSurface finds and ranks conversations. You decide what to do about them.

3. What LeadSurface does not do

• It never posts, comments, or sends a message in your name. There is no auto-reply, no auto-DM, and no outreach automation of any kind. Every reply is written and sent by a human, by you, on the platform where the conversation happens.
• It does not read private content. LeadSurface only reads what the source publishes publicly through its own API or feed.
• It is not a contact database. We surface a public post and a link to it. We do not enrich, resolve, or sell personal contact details.

You are responsible for how you use what LeadSurface finds — including following each community's rules on self-promotion, and following the marketing and anti-spam laws that apply to you.

4. Classification is model-assisted, and it is imperfect

Classification is done by a language model, with deterministic rules applied on top of its answer. It gets things wrong in both directions: it will call something a buying signal that isn't one, and it will file a real lead as noise.

We do not promise any level of accuracy, precision, or recall. We do not promise the summary is a faithful description of the post, and the summary may misstate what its author meant.

This is why every lead links back to the original thread. Read the post before you act on it. Do not treat a verdict, a score, or a summary as a statement of fact about a person or a company.

Nor is any of it advice. A lead is a pointer at a public conversation, not a legal, financial, employment, or marketing recommendation, and nothing LeadSurface outputs should be the only thing a decision rests on.

5. Sources change, and coverage varies

The nine sources are third-party services we do not control. Any of them can change its API, restrict access, rate-limit us, or go away. When that happens, coverage for that source drops or stops until we adapt, and some of them are aggressively throttled at the best of times.

We scan on a schedule rather than continuously, so a post appears in your feed some time after it is published, not the moment it goes up. Nothing here is a guarantee of how much of a community we see, or how quickly.

6. Your account and your users

Your workspace is separate from every other customer's. Your leads, your configuration, and your users are scoped to your workspace and are not visible to another customer.

You are responsible for the accounts you create in your workspace, for keeping credentials safe, and for what those users do. Tell us at [email protected] if you think an account has been compromised.

7. Acceptable use

Do not:

• try to reach another customer's workspace, data, or billing;
• probe, scrape, or overload the service, or work around rate limits and access controls;
• resell or redistribute the feed as a data product;
• use LeadSurface to harass anyone, or to run bulk unsolicited outreach that breaks the law or a community's rules.

We can suspend an account that is doing any of this. If it is not urgent, we will tell you first.

8. Your data and our data

Your configuration, your users, and the feedback you leave on leads are yours. You can export or delete them by asking us — see the Privacy Policy.

Because they are yours, you give us permission to hold and process them — to store them, back them up, and run them through the product — for as long as your account exists and for the sole purpose of providing LeadSurface to you. That permission ends when you tell us to delete the data. It does not extend to anything else: we do not use your workspace data to train models, we do not sell it, and we do not mine it to build a data product. Where we handle personal data on your behalf, the Data Processing Addendum sets out the terms and forms part of this agreement.

The posts LeadSurface ingests are public content belonging to the people who wrote them and to the platforms that host them. Neither of us owns them. What we provide is the collection, classification, and ranking on top.

LeadSurface itself — the software, the classification prompts and rules, and the site — stays ours.

9. Trial, billing, and cancellation

The trial runs for 14 days. A card is optional. Without a card, your access pauses at the end of day 14 — your workspace, configuration, and leads are kept, and adding a card resumes the account where it left off. With a card, the trial converts to a paid month automatically.

Plans are monthly and are billed in advance. Prices are on the pricing page. Cancellation takes effect at the end of the period you have already paid for, and we do not prorate it. The details, including what happens to a partial month and how an upgrade is charged mid-period, are in the Refund Policy.

10. Availability

There is no uptime commitment. LeadSurface runs on a single small server. We do not offer an SLA, service credits, or a guaranteed response time, and we can take the service down for maintenance without notice.

11. Ending the account

You can cancel at any time from the billing screen. Access continues until the end of the paid period.

We can end or suspend your account for non-payment, for a breach of section 7, to deal with an active security risk, or where the law requires it. Except where the risk is live and waiting would make it worse, we will tell you before we do.

If we shut LeadSurface down. The competitor this product is most often compared to closed in November 2025 because it could not keep lawful access to one of its sources, so this is not a hypothetical clause and we would rather write it now than improvise it later. If we discontinue the service we will email you at least 30 days before it stops, you keep working access for those 30 days, we will give you an export of your leads and configuration on request during them, and we will refund the unused part of anything you have already paid — that is the one place a partial-month refund exists, and it exists because that ending would be our choice and not yours. Ending the service does not by itself entitle you to anything beyond that.

When an account is closed, we disable it rather than erase it — the data stays until you ask us to delete it. The retention windows in the Privacy Policy govern what a plan can still see, not what is erased. To have it deleted, email [email protected].

12. Changes

We can change the product, and we can change these terms. When a change to these terms matters — pricing, cancellation, what we do with your data — we will email the address on the account before it takes effect. Continuing to use LeadSurface after that means you accept the new version.

13. Warranty and liability

LeadSurface is provided "as is" and "as available", without warranties of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied — including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that any verdict, score, quote, or summary is accurate or complete. Section 4 says plainly why the output cannot be treated as reliable, and section 10 says plainly that there is no uptime commitment.

Neither of us is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunity, or lost or corrupted data, even if we were told such damages were possible.

Our total liability, for all claims taken together, arising out of or relating to these terms or your use of LeadSurface, will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) US$100.

Nothing in this section limits anything that cannot be limited by law — including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or any right you hold as a consumer that cannot be waived by agreement.

14. Who covers what, if a third party sues

LeadSurface shows you public posts. What you do next — the reply you write, the email you send, the list you build from what you found — is yours, and section 3 says so. This section says what happens if that lands one of us in front of a third party.

You cover us for a claim brought by someone else that arises out of how you used what LeadSurface found: outreach that breaks an anti-spam or marketing law, a community's rules on self-promotion, a contact you took from a thread and used somewhere else, or anything a user in your workspace did. That means the claim itself plus the reasonable legal costs of defending it. It does not extend to a claim caused by us — if the problem is our software, our security, or our handling of data, this section does not move it onto you.

We cover you for a claim that LeadSurface itself infringes someone's intellectual property. If that happens we can also, at our own cost, change the product or end your subscription and refund the unused part of what you paid.

Either way, the one being covered has to tell the other promptly, let them run the defence, and not settle without their agreement. The cap in section 13 does not limit what you owe us under this section.

15. Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict-of-laws rules. Any dispute arising out of these terms or your use of LeadSurface will be brought in the state or federal courts located in Kentucky, and both of us consent to the jurisdiction of those courts.

If you are a consumer in a country whose law gives you the right to bring a claim in your local courts, or protects you under rules that cannot be overridden by agreement, nothing here takes that away.

There is no arbitration clause and no class-action waiver in these terms. If a dispute cannot be settled by talking to us first, it goes to court.

16. The rest of it

The clauses nobody reads until they matter. They are here because leaving them out does not make the agreement simpler, it makes it unpredictable.

• If one clause fails, the rest holds. A court finding any part of these terms unenforceable removes that part only, narrowed to the smallest extent needed, and everything else stays in force. This matters most for section 13: a cap struck down does not take the whole agreement with it.
• Some sections outlive the account. Sections 8, 13, 14, 15 and this one survive the end of your subscription, however it ends.
• This is the whole agreement. These terms, the Privacy Policy, the Refund Policy, and the DPA are the entire agreement between us, and they replace anything said before — a sales email, a demo call, a page on this site. If you have your own purchase-order or vendor terms, they do not apply unless we have signed them.
• Not enforcing something once does not waive it. If we let a breach go, we have not given up the right to act on the next one.
• Assignment. You can transfer this agreement to whoever buys your business, with notice to us. We can transfer it to a buyer of ours or an affiliate. Neither of us can assign it to anyone else without the other's written agreement.
• Notices. We reach you at the email address on the account, and it is on you to keep that address working. You reach us at [email protected]. Email counts as writing for everything in these terms.
• Things outside anyone's control. Neither of us is in breach for a delay or failure caused by something we cannot reasonably control — an outage at a hosting or network provider, a source shutting off its API, an act of government. This does not excuse paying what you owe.
• We are not each other's agent. No partnership, employment, joint venture, or franchise is created here, and nobody outside the two of us gets a right to enforce these terms.

17. Contact

[email protected], or the contact form.